Refund Policy

Apple Solutions provides a Free iCloud Storage Analyzer Tool and optional paid services. This refund policy applies only to our paid plans and subscriptions.

🎯 Our 14-Day Money-Back Guarantee

We want you to love using Apple Solutions. If you’re not fully satisfied, contact us within 14 days for a full, no-questions-asked refund.

Quick Summary

Questions? Email hello@apple-solutions.info or use our Refund Request Form

Refund Eligibility

✅ You’re Eligible for a Full Refund If:

1. Within Our 14-Day Guarantee Window

• You request a refund within 14 calendar days of your initial purchase or upgrade
• This applies to your first payment only (not renewal charges)
• Automatic approval—we trust you

2. Technical Issues We Cannot Resolve

• The service is inaccessible or unusable due to issues on our end
• Our support team cannot resolve your issue within 48 business hours
• You’ve worked with our team and provided reasonable opportunity to fix the problem

3. Billing Errors Occur

• Duplicate charges to your account
• Incorrect amounts charged (different from your selected plan)
• Charges after documented cancellation confirmation
• Unauthorized upgrades or changes to your subscription

4. Service Disruptions

• Platform outages lasting more than 72 consecutive hours
• Loss of core functionality for more than 72 consecutive hours
• Does not include planned maintenance (announced 48 hours in advance)

5. Account Issues

• You’re unable to access your account due to technical errors on our end
• Password reset failures or authentication issues we cannot resolve within 24 business hours

Refunds Not Available

❌ We Cannot Provide Refunds For:

Please note: Free-tier users of our iCloud Storage Analyzer tool are not eligible for refunds since no payments are collected for free use.

Timing Issues

• Requests made after the 14-day guarantee window
• Subscription renewals (second billing cycle and beyond)
• Forgotten cancellations—you’re responsible for managing your subscription

Usage-Based Situations

• Change of mind after actively using the service beyond 14 days
• Partial refunds for unused time after voluntary cancellation
• Services already rendered (data analysis, storage usage, reports generated)

Policy Violations

• Account suspension or termination due to Terms of Service violations
• Fraudulent activity or chargebacks initiated without contacting us first
• Abuse of the refund policy (multiple refund requests across accounts)

Third-Party Issues

• Payment processing delays from your bank or payment provider
• Currency conversion fees charged by your financial institution
• Issues with your payment method or expired cards

Alternative Solutions Available Before requesting a refund, consider these options:

• Downgrade to a lower-tier plan (see Downgrade Policy)
• Pause your subscription for 1-3 months (available on annual plans)
• Speak with support to resolve technical issues

How to Request a Refund

If something isn’t working right, please give our support team a chance to help. Many issues can be resolved quickly without needing a refund. Our goal is to make sure you’re completely satisfied before you decide to cancel.

Option 1: Online Form (Recommended)

1. Visit our Refund Request Portal
2. Log in with your account credentials
3. Complete the form (takes 2 minutes)
4. Receive confirmation email immediately
5. Response within 24-48 business hours

Option 2: Email Request

Send an email to: hello@apple-solutions.infoom

Subject Line: Refund Request – [Your Transaction ID]

Include:

• Full name on the account
• Email address associated with your subscription
• Transaction/Payment ID (found in your billing confirmation email)
• Reason for refund request
• Date of purchase

Response Timeline:

• Initial acknowledgment: Within 24 hours
• Decision: Within 48-72 business hours
• Processing: 5-10 business days after approval

What Happens Next?

Step 1: We review your request (24-48 hours)
Step 2: You receive approval/denial via email
Step 3: If approved, refund is processed within 48 hours
Step 4: Funds appear in your account (5-10 business days depending on payment method)
Step 5: Your access to premium features ends immediately upon refund processing

Subscription Cancellations and Downgrades

Cancel Your Subscription

To Cancel:

1. Log in to your CloudSync Solutions account
2. Navigate to Account Settings → Billing → Manage Subscription
3. Click Cancel Subscription
4. Confirm cancellation and optionally provide feedback

Important:

• ✓ Cancellation stops future billing immediately
• ✓ You retain premium access until the end of your current billing period
• ✓ No refund for the remaining time in your current cycle
• ✓ You can reactivate anytime before the period ends

Cancellation Confirmation:

• You’ll receive an email confirmation within 5 minutes
• Keep this email for your records
• If you don’t receive confirmation, contact support immediately

Downgrade Policy

Want to switch to a lower-tier plan?

Monthly Subscriptions:

• Downgrade takes effect immediately
• Prorated credit applied to your account for unused premium time
• Credit automatically applies to your next billing cycle
• No cash refunds; credit only

Annual Subscriptions:

• Downgrade takes effect at your next renewal date
• No prorated refunds for annual plans (significant upfront discount already applied)
• You can continue using your current plan until renewal

Example:

• You’re on Pro Plan ($49/month)
• Downgrade to Basic Plan ($19/month) on day 10
• Receive ~$26 credit toward your next Basic Plan payment

Upgrade Policy

Upgrading is seamless:

• Pay only the prorated difference for the current billing period
• New features unlock immediately
• Next bill will be at the new plan rate

Payment Methods and Refund Timeline

Supported Payment Methods

Important Notes:

• Refunds are always issued to your original payment method
• We cannot refund to a different card or account
• Processing starts within 48 hours of approval
• Your bank may need additional time to post the credit
• Currency conversion fees (if applicable) are not refundable

Why Refunds Take Time

While we process refunds within 48 hours, your financial institution may take 5-10 business days to:

• Verify the transaction
• Process the reversal
• Post the credit to your statement

If you don’t see your refund after 15 business days: Contact your bank first, then email us at hello@apple-solutions.info with your refund confirmation number.

Free Trial & Free Tier Users

Free Tier Users

• Not eligible for refunds (no charges = no refunds)
• Free tier remains available indefinitely
• Can upgrade to paid plan anytime

Free Trial Users

• 14-day money-back guarantee applies to your first paid charge after trial
• Trial period does not count toward the 14-day refund window
• If charged during trial due to error, immediate full refund

Trial to Paid Transition:

• You’ll receive email notification 3 days before trial ends
• Cancel anytime during trial without charge
• Trial automatically converts to paid plan unless cancelled

Enterprise & Custom Plans

Enterprise customers have customized refund terms outlined in your Master Service Agreement (MSA).

Typical enterprise refund terms include:

• 30-day evaluation period with full refund option
• Prorated refunds for annual contracts (minus setup fees)
• Dedicated account manager for billing disputes
• Custom cancellation terms

Contact your account manager or email hello@apple-solutions.info for enterprise-specific refund requests.

Chargeback Policy

⚠️ Please contact us before initiating a chargeback.

Why? Chargebacks:

• Result in immediate account termination
• May be reported to fraud prevention services
• Incur additional fees we must pass along
• Take longer to resolve than direct refunds

Our Commitment:

• We respond to refund requests within 24-48 hours
• We resolve billing disputes fairly and quickly
• We’ll work with you to find a solution

If you’ve already initiated a chargeback:

• Email hello@apple-solutions.info immediately
• We may be able to reverse it and process a direct refund instead
• This preserves your account access during the process

Legal Compliance & Your Rights

Consumer Protection

Apple Solutions complies with global consumer protection laws, including GDPR (EU), CCPA (California), and the Consumer Rights Act (UK). These ensure fair refund rights, transparent billing, and secure data handling for all customers.

• GDPR (General Data Protection Regulation) for EU customers
• CCPA (California Consumer Privacy Act) for California residents
• Consumer Rights Act 2015 for UK customers
• Australian Consumer Law for Australian customers
• All applicable state and federal consumer protection laws

Your Rights Include:

• Right to a refund for services not provided as described
• Right to dispute charges with clear documentation
• Right to cancel within cooling-off periods mandated by law
• Right to data deletion upon account closure (per GDPR)

Dispute Resolution

If you’re not satisfied with our refund decision:

1. Internal Review: Request escalation to our billing manager at hello@apple-solutions.info
2. Response: Receive detailed explanation within 5 business days
3. Further Action: If still unresolved, you may: 
   • File a complaint with your local consumer protection agency
   • Pursue small claims court in your jurisdiction
   • Contact your payment provider for dispute resolution

Our Commitment: We aim to resolve 95% of refund disputes at the first contact point.

Data Retention After Refund

What happens to your data when you get a refund?

Immediate:

• Premium features disabled upon refund processing
• Data remains accessible in read-only mode for 30 days

After 30 Days:

• Account converts to free tier (if available)
• OR account is deactivated (you can reactivate anytime)

After 90 Days:

• Unused data may be permanently deleted per our data retention policy
• You can export your data anytime within 90 days

Want to keep your data?

• Export before requesting refund (Settings → Export Data)
• Or contact support to extend your data access period

Data Export Reminder

Before requesting a refund, we recommend exporting any important data from your account. You can easily do this under Settings → Export Data. Once a refund is processed, your premium access will end immediately.

Policy Updates

We may update this refund policy to reflect:

• Changes in legal requirements
• New payment methods or features
• Service improvements
• Customer feedback

When we make significant changes:

• ✉️ Email notification to all active subscribers
• 🌐 Notice on our website (cloudsyncsolutions.com/refund-policy)
• 📱 In-app notification upon next login
• ⏱️ 30-day notice before major changes take effect

Your options if you disagree with changes:

• Cancel your subscription before changes take effect
• Request refund if within 14-day window of the change
• Contact us to discuss concerns

Continued use after the 30-day notice period constitutes acceptance of updated terms.

Contact Information

Billing & Refunds

Email: hello@apple-solutions.info
Refund Portal: https://apple-solutions.info
Response Time: 24-48 business hours

General Support

Email: hello@apple-solutions.info
Live Chat: Available Mon-Fri, 9 AM – 6 PM EST
Phone: +1 (800) 555-CLOUD (available for paid plan customers)

Business Information

CloudSync Solutions, Inc.
123 Tech Boulevard, Suite 400
San Francisco, CA 94105
United States

Business Hours: Monday – Friday, 9 AM – 6 PM EST
Emergency Billing Issues: hello@apple-solutions.info

Our Promise to You

At CloudSync Solutions, we believe in:

✓ Transparent pricing with no hidden fees
✓ Fair refund policies that respect your rights
✓ Quick response times to billing concerns
✓ Helpful support that finds solutions before refunds
✓ Continuous improvement based on your feedback

Thank you for choosing Apple Solutions. We value your trust and work hard every day to earn it.

Our mission at Apple Solutions is to simplify iCloud storage management with tools you can trust and policies that put our users first.